Wyze Error Code 90 (Proven Fix That Works) — SecurityCamCenter.com (2022)

The Wyze error code 90 shows up quite often when viewing the Wyze camera and it’s related to the camera communication protocol. In other words, it means your Wyze cam can’t be reached by the streaming servers that are trying to access it.

You try to view the camera and suddenly you’re faced with the error message: Please try to power cycle the camera (error code: -90) / Device is Offline.Another type of message: Device is offline (error code 90). Please check your internet connection or power cycle the camera.

As the error message indicates, to fix this first try power cycling the camera. Unplug it, wait 30 seconds, then plug the camera back in and allow it to reinitialize.

If that doesn’t work you’ll probably need to flash a new firmware via the camera’s SD card (shown in the next section). Additionally, Wyze error code 90 can be solved by checking the communication channels, making sure that both the camera and mobile phone have access to the Internet, and that the router’s firewall is not blocking the connection.

Wyze Error Code 90 (Proven Fix That Works) — SecurityCamCenter.com (1)

Error code 90 may appear:

  • On the live stream for any Wyze Cam device (Wyze Cam v1/v2/v3, Wyze Cam Pan v1/v2, Wyze Video Doorbell, Wyze Cam Outdoor).
  • When you’ve just finished setting up a Wyze Cam device in the Wyze app.
  • If you try to access your camera in the app after it’s been set up.
  • After basic troubleshooting (restarting the device, rebooting your router). It appears to connect to the live stream, then the error appears shortly after.

Wyze Error Code 90 (Proven Fix That Works) — SecurityCamCenter.com (2)

How to fix Wyze error code 90

As we explained earlier, the Wyze error code 90 is usually caused by poor internet connectivity. This camera is completely dependent on the internet and if for some reason the internet connection or Wi-Fi coverage has problems, the camera will display a lot of errors and stop working at all.

However, in a few and rare cases, the Wyze error code is caused by an incompatibility issue between the camera and the smartphone or by a wonky MicroSD card. Below are the steps to fix Wyze error code 90.

Power cycle the camera (reboot)

Reboot the camera, wait 30-60 seconds, and power it back on. Close the app on the phone and start it again. Reboot the phone as well. It has been reported that sometimes power cycling the camera fixes the issue.
Step by step power-cycling method:

  • Unplug the camera from its power source.
  • Allow 30 seconds to pass for the camera to be fully discharged
  • Plug the camera back into the power source and let it reinitialize.
  • Check if the error is fixed.

Re-install the Wyze cam phone app

Uninstall the Wyze cam app from the phone and install it again to see if the communication between the server and camera works. Additionally, you can try to use another phone just for troubleshooting.

To delete and re-add the camera, follow these steps:

  • Open up the Wyze app and tap on the gear icon
  • Under the Device Settings select Delete Device at the bottom of the screen
  • On the next window hit Yes
  • The camera’s LED light should blink yellow which indicates that the camera is not connected
  • Then you need to press the reset button (located on the side) until you hear “Ready to connect” (within 10-25 seconds)
  • Next, you need to add the camera. Go to Wyze app and tap New Device > Wyze cam
  • Type your WiFi’s network name and password
  • Scan the QR code that shows on the phone with your Wyze cam
  • You should see the live picture on the screen

Check the physical connection at the back of the camera

Ensure you’re using the USB cable that comes with the camera. Inspect the back of the camera to check if the cable is well plugged into the camera.

Wyze Error Code 90 (Proven Fix That Works) — SecurityCamCenter.com (3)

Sometimes the cable may become loose, or it’s not fully inserted in. Check the USB cable as shown in the picture below.

Check the internet connection

Wyze error code 90 is usually caused by problems with the internet connection. Make sure your internet works fine and is stable. If you’re using Wi-Fi, ensure that the area where the camera is located is covered by a strong signal.

If the camera is more than 60 feet away from the router or the access point, bring the camera closer to see if the issue is solved. If the error disappears then you have a problem with the internet.

Also, try to reboot your router or simply turn it off, wait 2 minutes and turn it back on. After that, reconnect your smartphone with the Wyze camera through its app.

Another troubleshooting tip, check the camera’s back LED lights, if the internet connection is okay it should be solid blue or flashing below. The meaning of the lights is listed below.

Wyze Error Code 90 (Proven Fix That Works) — SecurityCamCenter.com (4)

If you see the LED flashing blue, it means that the connection to the server was correct and that the camera is properly installed. At this point, you should be able to watch the camera live image using the Wyze phone app.

Change the Wi-Fi router frequency

As you know, the Wyze cams connector the Wi-Fi to gain access to the internet. Sometimes there may be issues with the wireless internet that could cause the error code 90 to show up. The common problems with the router that need to be addressed:

Wi-Fi signal is not strong enough

If your Wyze cam is far away from the Wi-Fi router then the internet signal could be weak, or not reach the camera at all.

Sometimes the camera may go on and off which is another indication of a bad Wi-Fi signal. To solve the issue, place the camera closer to the router, let’s say a distance of 50-100 meters (150-300 ft).

Obstacles may block the Wi-Fi internet signal

Place your router at the correct spot, don’t hide it behind your smart TV, or behind a door, or close to a wall. These obstacles may block or weaken the signal. Move the camera closer until the connection is strong.

The router’s firewall is blocking the communication

It may happen that a rule on the router’s firewall settings can block the communication between the Wyze cam and the router (internet). Check your firewall settings and see if there’s any such rule. You can even contact your ISP to double-check it on your behalf.

There’s an interference of the Wi-Fi signal

The Wyze cam works with the 2.4 GHz frequency which is more prone to interference (compared to 5 GHz). If there are a lot of Wi-Fi signals around the camera, it may show an error when communicating to the internet.

Try to avoid interference by moving the router to another place. Additionally, change the wireless channel on your router settings from auto to manual. It’s stated 1, 6, and 11 are the most optimal.

However, you need to try one by one to see which one works better for your area. When in auto mode, the router continually jumps channels to find the most optimal (since everyone else router in the area is doing the same), that’s what is causing the connection error or connection drop on the Wyze camera.

Here’s how to change the frequency. Follow the instructions in your modem or router’s manual, or contact your ISP’s customer support to update these two settings:

  • Security [Mode/Level/Other]: This must be “WPA/WPA2”.
  • If you do not have that option, make sure it is on WPA2.
  • WiFi Mode: This must be “802.11 b/g/n”.
  • Make sure the 2.4 GHz band is enabled on your router.

Check the internet connection on the phone

Sometimes the phone doesn’t have an internet connection, meaning it’s not getting any internet from the router or phone’s data connection such as 3G, 4G, or 5G.

If there’s an internet connection problem on your phone, the camera can’t link to the service, hence generating the error code 90. So, try to connect the phone to the same Wi-Fi as the camera.

Remove the SD card from the camera

In many cases, Wyze error code 90 is caused by a wonky MicroSD card. The card hasn’t been inserted properly or the connection is not done. Remove the microSD card and put it back in, make sure it’s fully inserted.

Power cycle the camera and then try again to see if the issue is fixed. Also, don’t go for cheap SD cards, buy a decent one.

Update the camera

Update the camera and the phone app. Keep your camera updated to the latest firmware. Go to Update Firmware under the Device Details page and make sure the camera is up-to-date. At the same time, update the Wyze cam app on your smartphone.

Flash the firmware

This is the final method on how to fix error code 90 on Wyze cameras. If none of the methods shown above didn’t work for you, then you need to re-flash the firmware on the camera which will make it work.

The root of the problem is Wyze’s firmwares that quite often are released without being properly tested out and contain bugs or other incompatibilities that break the camera.

The idea is to flash the Wyze camera microSD card with an older firmware version. So, if currently, the camera is not working, then you can re-format (re-flash) with older working firmware.

To reflash your Wyze cam via micro SD card, follow these steps:

  • Format the SD card using the Wyze app. The SD card needs to be formatted as FAT or FAT32, otherwise, this procedure will not work at all. So make sure you got that right.
  • Insert the SD card into your laptop. You may need an SD adaptor if your rig doesn’t come with one.
    Download an older version of the Wyze cam firmware. All the versions can be found here. Navigate and find the right product.
  • Once downloaded, you need to rename the files as “demo.bin”. Any other name will make the procedure fail.
  • Copy and paste the demo.bin file to your SD card (which is already plugged into your laptop).
  • While the camera is powered off, insert the microSD card in the slot.
  • Power up the Wyze cam.
  • Press and hold the reset button on the camera until your head “Read to connect” and then release the reset
  • button immediately. (It may take 30 secs to a few minutes until you hear the voice message).
  • The camera’s LED light should start blinking yellow.
  • Re-add the camera on the Wyze app.

Note: It has been reported that sometimes the firmware won’t get reflashed if you’re using SD cards over 32GB. In that case, use a smaller size such as 8GB or 16 GB.

Contact Wyze support for help

If you tried all the above suggestions to solve the error code 90 issue but still can’t get it fixed, simply contact the Wyze cam team via their website and they’ll provide the necessary support.

Conclusion

The problem with the Wyze error code 90 is related to Internet connection issues, most likely the camera and the app can’t communicate via the internet.

Follow the instructions listed above in this guide and we’re sure the error code 90 will disappear. If not, drop a comment on the box and we will try to specifically help you out.

FAQs

How do I get my Wyze camera back online? ›

Troubleshooting: Try power cycling your camera by unplugging for about 30 seconds and plugging it back in. Reboot your router.

Why does my Wyze camera Say connection failed? ›

Please verify the SSID and password is correct, and that you are connecting to a 2.4GHz network. “Cannot connect to local network.” This can happen when the Wyze Cam is unable to acquire the IP from the router. It is most often due to an incorrect password or a special router setting.

How do I update the firmware on my Wyze camera? ›

To update your Wyze Cam firmware:

In the Wyze app, tap on your Wyze Cam, then the Settings gear on the top right. Tap Device Info > Firmware Version. Don't see the option to upgrade? Then your firmware is already up to date!

Why is error code 90? ›

Sometimes the phone doesn't have an internet connection, meaning it's not getting any internet from the router or phone's data connection such as 3G, 4G, or 5G. If there's an internet connection problem on your phone, the camera can't link to the service, hence generating the error code 90.

How do I reset my WYZE Cam v3? ›

To factory reset your Wyze Cam v3:

With the Wyze Cam plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera. Wait at least 30 seconds for the unit to initiate. This process can take up to 5 minutes.

How do I fix unresponsive Wyze camera? ›

Try power cycling the camera by unplugging it for about 30 seconds and then plugging it back in. If you have an extra power cable and/or adapter, switch those out to see if that alleviates the issue. Try plugging the camera into a different power outlet.

How do I reset my Wyze camera? ›

With the Wyze Cam plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.

How do I get my security camera back online? ›

Unplug the camera from the power source, and plug it back in. Wait up to 5 minutes for the camera to restart.

Why does my Wyze camera keep going offline? ›

Official Wyze support claims that this is usually a result of power issues. They recommend using the original adaptor and cables that come with the Wyze Cam to mitigate this issue. You could try switching cables if you have multiple Wyze devices to check if this solves the issue.

How do I clear the Wyze app cache? ›

Navigate to the Wyze app from the list. In the app page, click on Storage and Cache and click on clear App Cache to clear all temporary cache files.

Does Wyze work with 5g Wi-Fi? ›

Almost all Wyze devices must be connected to a 2.4 GHz Wi-Fi network with a WPA/WPA2 protocol. The only Wyze device that has the ability to work on a 5 GHz network is Wyze Video Doorbell Pro.

How do I download Wyze firmware? ›

Wyze App To update the Wyze app, go to the Google Play Store or the Apple App Store to download the update.

Why is my WYZE camera not updating? ›

Power cycle the camera (unplug it, wait 3 seconds, and plug it back in). If you have a microSD card in your camera, remove it and attempt updating it again. If this fails again, or you don't have a microSD card, try moving your camera closer to the router for the update.

Is there a Wyze update? ›

We have a new firmware update! This fixes a connectivity issue, adds improved troubleshooting during setup, fixes a MAC address issue, and fixes some minor bugs.

Why is my Wyze Cam v3 not connecting? ›

If your Wyze Cam cannot connect to the local network, refresh the camera and the router/modem. Check the network settings and update your Wyze camera. If none of the above works, factory reset the camera.

Why is my Wyze Cam v3 offline? ›

A low battery level may affect the connectivity of your Wyze Outdoor Camera. So, if your camera goes offline when its battery is low, charging the battery can help the camera regain its connection. You can check your battery level by searching for your camera's name on the Home Screen of your Wyze app.

What is Wyze error code? ›

List of Wyze camera error codes:
Error codeError message/Description
1000“Unknown error” - There was an error in completing the operation, but it is unknown
-90Device offline or not connected to server
-42, -19, -33 and -24Failed to setup connection
10003Authentication failure
22 more rows
25 Apr 2021

How do I reconnect my Wyze v3 camera? ›

Tap Cameras > Wyze Cam v3. With your camera plugged into an outlet, tap Next in the app. In the app, check the box next to “I heard, “Ready to connect”."
...
Make sure the QR code isn't distorted.
  1. If you have an older device, the screen may be too small. ...
  2. If your screen is cracked or scratched, the code may be distorted.
3 Aug 2022

How do you troubleshoot a WYZE camera? ›

WYZECAM SETUP TROUBLESHOOTING - YouTube

How do I restore my Wyze base station to factory settings? ›

How to Reset Wyze Base Station - YouTube

Do Wyze cameras have a reset button? ›

With the Wyze Cam Pan plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera. Wait at least 30 seconds for the unit to initiate. This process can take up to 5 minutes.

How do you power cycle a WYZE camera? ›

How to power cycle the camera
  1. Unplug the camera from its power source. This can be done either on the wall or camera side.
  2. Allow 5-10 seconds to pass for the camera to completely discharge.
  3. Plug the camera back into the power source and allow it reinitialize.
10 Aug 2022

How do I roll back Wyze firmware? ›

  1. Download the Wyze app v2.18.15 beta apk from APKMirror and install it.
  2. Go to the settings of the camera whose firmware you want to revert.
  3. Tap Device Info > Firmware Version > Have problem? > Revert firmware.

Can you use WYZE camera without WiFi? ›

Yes, but only after setting it up first.

You must have an internet connection to set up the camera and configure it with the Wyze app. And if you have a microSD card inserted and Local recording to microSD card turned on in your settings, the camera will continuously record to that microSD card, even if offline.

Can I power cycle my WYZE camera remotely? ›

The cameras can be remotely restarted from the current app (Live Stream > Gear Icon > Restart Device).

What causes security cameras to go offline? ›

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera's components (broken parts or wires). Knowing some quick troubleshooting tips will help you get your camera back up and running in no-time.

How do I reconnect my WYZE camera after unplugging? ›

If you unplug your camera then plug it in again in the same WiFi environment your camera will automatically reconnect to the WiFi network. You do not need to re-enter the WiFi information again. It may take a minute or two for your camera to initialize and get connected to the network.

What causes video loss in security cameras? ›

Why does video loss happen in security cameras or systems? Most of the time, the issue of video loss on CCTV security cameras, DVR or NVR, is caused by several factors: network issues, bad power supply, cabling problems, defective hardware, bugs on the camera's software, IP address conflicts, bad configurations, etc.

Why is there a red light on my WYZE camera? ›

You'll find the status light on the front of your Wyze Cam v3.
...
Status Light Guide Detailed.
Status light state:What does the light mean?
Flashing red and blue lightsCamera is trying to connect to WiFi Scanning QR code Upgrading with a microSD card Or, possible error state: Network disconnected
4 more rows
3 Aug 2022

How do I reconnect my Wyze hub? ›

Power Cycle the Hub

Follow these steps to power cycle your Wyze Sense Hub: Remove the hub's plug from the outlet where it is plugged. Wait for a few seconds. Now, re-plug the device back into the power outlet.

Why is Wyze flashing blue? ›

Flashing blue light:Camera is connecting to the Base Station's network. Solid blue light: Camera is successfully powered and connected to the network. Flashing yellow and blue light: Camera is pairing with the Base Station. Flashing red light: Camera is plugged into power and charging.

Does deleting an app clear cache? ›

Even though deleting an app gets rid of the cache and other data the app has consumed on your device, it is not necessary to delete the app to get rid of an app's cache. When it comes to iPhones or Android, this option is known as Offloading.

How do you restart the WYZE app? ›

To restart or reboot your band from the app:

Open the Wyze app and tap Wyze Band. Tap on Settings gear icon. Tap Reboot Device and confirm.

Will clearing cache delete pictures? ›

You won't lose any of the pictures in your smartphone by clearing the cache. Cached data includes temporary files that get deleted when you clear the cache. Your photos and other user data aren't affected. Photos are stored in the /userdata partition inside the Android device's internal memory.

Is 2.4 better than 5G? ›

5 GHz: Which frequency should you choose? A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. Your choice of 2.4 GHz or 5 GHz will depend on where and how you use your WiFi connection most.

Does Wyze base station have to stay connected to router? ›

Unlike other Wyze devices, the Wyze Base Station requires a wired connection to your router during setup. You will not be able to set up the Base Station without a router.

Is WYZE Cam v3 5G compatible? ›

No, you can't connect your Wyzecam to your 5G network. The Wyzecam only supports 2.4GHz radio. And note that when you are setting up a Wyzecam, you have to ensure that your smartphone is connected to your 2.4GHz network. In some (many?)

How do I format a Wyze SD card? ›

Pull the MicroSD card from the Wyze Cam, and plug it into your computer (if you don't have a port, you may need an adapter). Right-click on the MicroSD card's listing in the navigation panel (it should appear near your computer's primary drive. For Windows, this is likely your C:/ drive). Select the Format Type.

How do I check my Wyze App firmware? ›

To check your firmware version, and update:

In the Wyze app, tap on your device. Tap on the Settings gear, then Device Info > Firmware Version.

How do I know if my Wyze app is up to date? ›

How do I make sure you my Wyze Cam firmware is up to date? In the Wyze app, tap Account, then scroll down and tap Firmware Update. Find your Wyze Cam in the list. If it says Up to Date, then it's updated and all set.

How do I fix Error 90 on my WYZE camera? ›

Wyze error code 90 means your cam is offline. To fix this first try power cycling the camera. Unplug it, wait 15 seconds, then plug the camera back in and allow it reinitialize. If that doesn't work you'll probably need to flash new firmware to the cam's SD card.

How long does a WYZE firmware update take? ›

It took probably at least 30 min.

How do I update my WYZE 47 watch? ›

In the Wyze app, tap on your Wyze Watch, then the . . . three dots menu. Tap Firmware Version, then Update. Keep your phone near your Wyze Watch, and keep the app open during the update.

What is going on with WYZE camera? ›

The company says it will retire Wyze Cam v1 on February 1st, because the camera is unable to support a required security update. Wyze told customers in an email that they'll still be able to use the camera after the end of this month, but it won't "sell, improve or maintain" it as of February 1st.

How do I manually update my WYZE camera firmware? ›

To update your Wyze Cam firmware:

In the Wyze app, tap on your Wyze Cam, then the Settings gear on the top right. Tap Device Info > Firmware Version. Don't see the option to upgrade? Then your firmware is already up to date!

How do I update Wyze base station firmware? ›

In the Wyze app, tap Home, then your Wyze Cam Outdoor. Tap the Settings. icon on the top right. Tap Device Info > Firmware Version > Update.

Why is my Wyze Cam v3 not connecting? ›

If your Wyze Cam cannot connect to the local network, refresh the camera and the router/modem. Check the network settings and update your Wyze camera. If none of the above works, factory reset the camera.

Why does my Wyze Cam keep going offline? ›

If your Wyze Cam keeps going offline, power cycle the Wyze Cam, check network status, and update the Wyze Cam and app. If none of these work, factory reset your Wyze Cam.

How do I fix Wyze offline? ›

Reboot your modem (unplug it from power, then plug it back in). Wait for it to fully connect and stabilize. In the Wyze app, click the + plus sign > Add Device > Camera and set up each Wyze Cam again.

How do I reset my Wyze camera? ›

With the Wyze Cam plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.

How do I clear the Wyze app cache? ›

Navigate to the Wyze app from the list. In the app page, click on Storage and Cache and click on clear App Cache to clear all temporary cache files.

How do I reconnect my WYZE Cam v3? ›

WYZECAM SETUP TROUBLESHOOTING - YouTube

Does Wyze work on 5ghz? ›

Almost all Wyze devices must be connected to a 2.4 GHz Wi-Fi network with a WPA/WPA2 protocol. The only Wyze device that has the ability to work on a 5 GHz network is Wyze Video Doorbell Pro.

How do I get my security camera back online? ›

Unplug the camera from the power source, and plug it back in. Wait up to 5 minutes for the camera to restart.

Why do my security cameras keep going offline? ›

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

What happens if I unplug my WYZE camera? ›

If you unplug your camera then plug it in again in the same WiFi environment your camera will automatically reconnect to the WiFi network. You do not need to re-enter the WiFi information again. It may take a minute or two for your camera to initialize and get connected to the network.

How do you troubleshoot a WYZE camera? ›

Troubleshooting
  1. Check that your phone or tablet is on a 2.4 GHz network. On iOS: In the Settings app, tap Wi-Fi to see your network name. ...
  2. Forget all WiFi networks, restart your phone/tablet, then reconnect to your 2.4 GHz network. ...
  3. Power cycle your Wyze Cam. ...
  4. Force close the Wyze app, then open it again.
10 Aug 2022

How do I reset my WYZE camera to a new Wi-Fi? ›

To update your WiFi details for Wyze Cam:

In the Wyze app, tap Home. Tap the plus sign + on the top left, then Add Device. Follow the on-screen prompts to set up your camera again.

How do I reconnect my Wyze hub? ›

Power Cycle the Hub

Follow these steps to power cycle your Wyze Sense Hub: Remove the hub's plug from the outlet where it is plugged. Wait for a few seconds. Now, re-plug the device back into the power outlet.

How do I restore my Wyze base station to factory settings? ›

How to Reset Wyze Base Station - YouTube

How do you power cycle a Wyze? ›

How to power cycle the camera
  1. Unplug the camera from its power source. This can be done either on the wall or camera side.
  2. Allow 5-10 seconds to pass for the camera to completely discharge.
  3. Plug the camera back into the power source and allow it reinitialize.
10 Aug 2022

Can you use Wyze camera without WiFi? ›

Yes, but only after setting it up first.

You must have an internet connection to set up the camera and configure it with the Wyze app. And if you have a microSD card inserted and Local recording to microSD card turned on in your settings, the camera will continuously record to that microSD card, even if offline.

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